Help Center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

Q1. How long does it take to get my products?

Orders are usually processed within 48-78 hours and delivered within 7-10 working days, depending on your location. You’ll receive tracking details as soon as your order is shipped.
Foreign shipping could take up to 14 days.

Q2. How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery location and order value.

Q3. Do you offer free shipping?

We offer free shipping on orders above Rs.5000. Any applicable free shipping will be clearly displayed at checkout.

Q4. Do you ship to my area?

We deliver to most of the serviceable PIN codes across India. You can check availability at checkout.

Q1. Do you offer returns or refunds?

Yes, we offer returns and exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original condition with tags intact. To read more about returns, please check out Returns & Exchanges page.

Q2. How long after purchase can I request a return?

Q3. How much will I be refunded?

Once approved, you will receive a full refund for the product value, excluding any shipping charges (unless otherwise specified).

Q4. Who pays the shipping in case of a return (without free shipping)?

If your order was not eligible for free shipping, the return shipping cost will be borne by the customer, unless the product is defective or incorrect.

Q5. Who pays the shipping in case of a return (with free shipping)?

If your order qualified for free shipping, the outbound shipping cost will be deducted from your refund, unless the return is due to a defect or incorrect product.

Q1. Do you offer warranty on your products?

We stand by the quality of our garments. While fashion products do not carry a traditional warranty, we ensure that every piece undergoes strict quality checks before dispatch.

Q2. Do you offer repairs or alterations?

At the moment, we do not offer repair or alteration services. However, our products are crafted for durability and long-term wear with proper care.

Q1. Is my payment data safe with you?

Absolutely. All payments are processed through secure, PCI-DSS compliant gateways, ensuring your data remains protected at all times.

Q2. What forms of payment do you accept?

We currently accept:

Q3. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available on select PIN codes across India. Availability will be shown at checkout based on your delivery location.

Q4. Where can I learn more about payment processing?

For more details, please refer to our Payment Policy or reach out to our support team.